Email tracking is not working in Outlook

If you do not receive an email-open notification, please follow the below steps to fix that:

1. Send a test email:

If you are unsure if the tracking is working correctly, we recommend sending a test email to [email protected]. You should get an email-open notification on the right bottom side of your desktop instantly.

2. Gather and Send Feedback logs

In case you continue having tracking issues, please send us feedback in Outlook.

3. Reach out to our Support Team

This might happen due to another issue like a conflicting add-on, restrictions from the email service provider, anti-virus program, the authentication token, email account issues, firewall, etc. which restricts our tracking system. Our support team can guide you with the debugging methods and get your problems solved.

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