Email tracking is not working in Outlook
If you do not receive an email-open notification, please follow the below steps to fix that:
1. Send a test email:
If you are unsure if the tracking is working correctly, we recommend sending a test email to email@example.com. You should get an email-open notification on the right bottom side of your desktop instantly.
2. Gather and Send Feedback logs
In case you continue having tracking issues, please send us feedback in Outlook.
3. Reach out to our Support Team
In case you still have trouble with notifications, get in touch with our support team at firstname.lastname@example.org. This might happen due to another issue like a conflicting add-on, restrictions from the email service provider, anti-virus program, the authentication token, email account issues, firewall, etc. which restricts our tracking system. Our support team can guide you with the debugging methods and get your problems solved.