How to use SalesHandy's new Outlook plugin?
Here is how you can use the SalesHandy's new Outlook plugin:
1.Log into your Outlook plugin using your SalesHandy account. User can log in & add multiple SalesHandy accounts in Outlook from the SH Login >> Add New Account >> Enter your Username & Password.
2. User can set the different preference for different SalesHandy account from the SalesHandy Login >> Preferences >> Select the SalesHandy account >> Set preference >> Save.
3. When you want to send emails from the multiple SalesHandy accounts, create a new email, and you will get the drop down option to select the SalesHandy account from which you wish to send a tracked emails. Apart from that, you can set default SalesHandy account from the preferences as well.
( Note: tracked email sent entries will be displayed in particular selected SalesHandy accounts' feeds.)
Based on this feature's usefulness, it can create some confusion among the users who wish to manage multiple accounts from Outlook. Here is a simple example to understand the rules.
Say, We have set of email accounts configured in Outlook.
Outlook Accounts (Configured accounts in outlook):
Test1@saleshandy.com, Test2@ikigai.com, Test3@gmail.com, Test4@hotmail.com, Test5@yahoo.com
Web app accounts:
User 1 : Test1@saleshandy.com (UA), Test2@ikigai.com (EA)
User 2 : Test3@gmail.com (UA), Test2@ikigai.com (EA)
User 3 : Test2@ikigai.com (UA), Test4@yahoo.com (EA)
UA: SalesHandy user account
EA: Email Account connected under the SalesHandy account (Sending method).
Here are different scenarios:
- User login from Test1@saleshandy.com. And set active SH account as Test1@saleshandy.com, He can send email from Test1@saleshandy.com or Test2@ikigai.com. Those mail entry only goes into Test1@salehandy.com SalesHandy account.
- If a user sends an email from Test2@ikigai.com which is account sending method which is connected in Test3@gmail.com as well, and Test2@ikigai.com user account also exists. In that case, which accounts user choose as active from email compose window, email entries should be displayed in that SalesHandy account.
If a user sends an email from Test5@hotmail.com (which is not connected in an active account) and the active SH account is Test3@gmail.com then it will give error sending method not found.
If the user sends mail from Test4@yahoo.com and the active SH account is Test3@gmail.com then it will give error sending method not found.
Still, if you've any queries or need any help with plugin setup, you can contact us by writing us your detailed query at firstname.lastname@example.org