How to use SalesHandy's new Outlook plugin?

Here is how you can use the SalesHandy's new Outlook plugin:

1.Log into your Outlook plugin using your SalesHandy account. User can log in & add multiple SalesHandy accounts in Outlook from the SH Login >> Add New Account >> Enter your Username & Password.

2. User can set the different preference for different SalesHandy account from the SalesHandy Login >> Preferences >> Select the SalesHandy account >> Set preference >> Save.

3. When you want to send emails from the multiple SalesHandy accounts, create a new email, and you will get the drop down option to select the SalesHandy account from which you wish to send a tracked emails. Apart from that, you can set default SalesHandy account from the preferences as well.

Note: tracked email sent entries will be displayed in particular selected SalesHandy accounts' feeds.

Based on this feature's usefulness, it can create some confusion among the users who wish to manage multiple accounts from Outlook. Here is a simple example to understand the rules. 

Say, We have set of email accounts configured in Outlook. 

Outlook Accounts (Configured accounts in outlook):,,,,

Web app accounts:

User 1 : (UA), (EA)
User 2 : (UA), (EA)
User 3 : (UA), (EA)

UA: SalesHandy user account 
EA: Email Account connected under the SalesHandy account (Sending method).

Here are different scenarios: 

ex 1.
- User login from And set active SH account as, He can send email from or Those mail entry only goes into SalesHandy account.

- If a user sends an email from which is account sending method which is connected in as well, and user account also exists. In that case, which accounts user choose as active from email compose window, email entries should be displayed in that SalesHandy account.

ex 2.
If a user sends an email from (which is not connected in an active account) and the active SH account is then it will give error sending method not found.

ex 3.
If the user sends mail from and the active SH account is then it will give error sending method not found.

Still, if you've any queries or need any help with plugin setup, you can contact us by writing us your detailed query at

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us