How does double tick feature work when your email gets open?

There are three variants of the check-mark icon that you usually see in your inbox.

Grey Double Tick

 Grey Double tick denotes that recipient has not yet received that email. This might happen due to any network issue on the recipient's side.

Single Blue Tick with a Grey Tick

Single blue tick with a grey tick denotes that the recipient has received the email but yet open the email.

Blue Double Tick

Blue double tick denotes that the recipient has opened the email.

Exclamation mark:

Exclamation mark denotes the mail is bounced. In this case, please verify the email address of the recipient.


Note: You can also see other information like the email open frequency, email open timing, location, and users operating platform by hovering over the check icon corresponding to the respective email.

Refer to the GIF below to understand this process practically: 


Note - This feature will only work if you have sent an email from your Gmail client directly with our Chrome plugin activated. It will not work for the emails you send through our email campaign feature. You will still get all the data but not in the blue tick format.
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