Does email tracking always work accurately?

SalesHandy makes the best practice to provide you with accurate tracking services and better productivity. But sometimes, due to certain scenarios, email tracking services are not able to provide accurate email tracking. That contributes to less than 2% of the whole email tracking system.

The following scenarios restricting email tracking accuracy are:

1. When the Email Service provider removes the tracking pixel:

All email tracking tools use a tracking pixel in the emails to track the recipient's behavior. But in some cases, the email service providers filter out the tracking pixels from the emails which may provide an inaccurate result.

2. When the recipient has selected download images off:

If the recipient has restricted his emails to download images, then the tracking pixel can not be triggered. This also makes tracking unsuccessful. However, all the email service providers keep the download image function on by default.

3. Managing time between 2 consecutive opens:

If the recipients open the email twice between 80 seconds, then the system will count it as one open. This is done to provide more accurate analysis.

4. The system may take up to 30 seconds to track the open count:

Sometimes due to heavy load on the server, the system may take up to 30 seconds to track the email of the recipient after he opens. It is suggested to wait for 30 seconds to get the accurate results.

5. When the recipient doesn't have a compatible email format:

It rarely happens, the recipient reads the email in plain text format rather than HTML format, which even doesn't allow the tracking pixel to load. However, now all the updated email service providers provide HTML formats.

6. The plugin is not able to insert the tracking Pixel:

If the plugin doesn't work properly due to any technical issue, then it may not insert the tracking pixel properly.

7. If the API gets timed out or gets an error:

If the SalesHandy API gets a timed out due to low internet connectivity or any other restriction issues, it may not provide tracking information instantly. In this case, it is suggested to reset the plugin and check with the internet service provider.

For any queries or support related to tracking, drop an email at [email protected].

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