Why my email goes to replied recipients, even after choosing "not replied" filter in Email Campaign?

In rare occasions, the followup email will go to the recipients even after the recipient has replied. Here are the three scenarios when this would happen.

1. If the recipient has replied to the senders' mail with a different subject name. If this happens, then a new thread will begin. We do not have our tracking pixel in this new thread. That's why our tool would send a follow-up to these recipients.

2. If the recipient replies to the primary email after receiving the first follow-up email

3. If the recipient has replied to the email within 2 hours of the time of the next scheduled follow-up. We create our mailing list and keep it ready to go two hours prior to the scheduled time. So in this case, your recipient will receive a follow-up email.

Other than these three scenarios, all the recipeints will be tracked completely and receive their follow-up emails. Also, as mentioned earlier, this is a once in a blue moon scenario and the odds of this happening with your emails are too low.

Also, in any of these above mentioned scenarios, you can remove that recipient from your mailing list. That will solve the problem.

For any other help, contact support@saleshandy.com, we are always here to help.
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