How to deal with 'SMTP could not authenticate' error?

If you ever get an error message in our web-app stating ' SMTP Error: Could not authenticate', this could happen due to the following reasons:

  1. You might have entered the wrong credentials.
  2. You might have provided the wrong account settings.

It is suggested to check your login credentials and try to login again. If this does not solve your issue, please verify the details of the account settings from the Email Service provider and re-enter the actual settings in the web-app. This shall solve the SMTP error.

If you face any further issue, feel free to contact our support team at
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us